FAQs

This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will be reversed back to your original form of payment..

We accept returns and exchanges on all orders as long as the item is in its original and sellable condition within 30 days of receiving the item. We only accept items in their original, unworn/unwashed, new condition. Washed, worn and/or items with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of hats due to hygienic reasons. Returns on other products are accepted.

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen. Please note that we have no control/responsibility for how fast/route the package is delivered after they leave our warehouse and is in the carriers' possession for delivery. Domestic shipping: USPS Priority Mail Express - 1 Business Day USPS Priority Mail - 2-3 Business Days USPS First Class Mail - 4-5 Business Days International Shipping: USPS Priority Mail Intl - 5- 15 Business days depending on the country USPS First Class Mail Intl - 2-5 weeks depending on the country DHL - 1 Week depending on the country The cut-off time for same day shipping for Second Day and Overnight Orders is 8am PST. Any orders placed after that time, will most likely be shipping the following business day. Please note that we do not process and/or ship orders on weekends or holidays.